Terms & Conditions

TERMS & CONDITIONS

By submitting order online or in showroom, customer agrees to L+V Terms & Conditions.

ORDERS

• All orders ship as available.
• Please be sure to review our Claims and Return policies below.
• Opening order minimum is $1000 of in stock product for immediate ship.  Items indicated as NOT CURRENTLY IN STOCK or SOLD OUT are not in stock and do not apply to your opening minimum.
  
• Reorders must be a minimum of $500 of in stock product for immediate ship.  Items indicated as NOT CURRENTLY IN STOCK or SOLD OUT are not in stock and do not apply to your reorder minimum.
• Pre-order minimum per shipping season is $2500 with an "as available" requested ship date.  L+V does NOT guarantee receipt of items on any order.  We make every effort to keep our eye on your order, but there are times items may sell out while waiting on a worthwhile shipment as we do not hold or allocate.  We only accept pre-orders from existing & approved accounts. 
  
• Canada minimum order is $3000 of in stock items for immediate ship.  We only ship via freight to Canada and your customs clearance broker information must be obtained prior to shipping.
• Available inventory is allocated once your payment has been processed. WE STRONGLY DISCOURAGE "CONTACT BEFORE SHIPPING" OR "1X USE PAYMENTS".  We will contact ONE time via email when your account has either of these requests.  We do not stop shipping once you have been contacted.  We do not hold or allocate inventory until we receive confirmation to ship and your payment has been processed.  Contact prior to shipping and 1x use payments SIGNIFICANTLY delays your process time and can potentially result in lost inventory.
• Once payment has been processed, your order is sent to our warehouse for shipping and ship time can range from 3-7 business days up to 10-14 business days in peak seasons.  Please contact us to inquire of our current ship time if you need your order by a specific date.  Once your order has been sent to our warehouse for processing we cannot cancel.
  
• New orders are worked in with existing orders and will experience a longer shipping window.  This means that existing orders are reviewed in the order of the date that they are received and new orders will be reviewed sequentially.
  
• To give you an idea regarding the movement of our inventory, we use a third party shipper. When inventory arrives we ship first come first serve. Those orders we received first are processed first and then on down the line to orders received currently. Using this process with our third party processor and the fluidity of our inventory, we are never 100% sure what items are available until our third party shipper has issued us the invoice.
• As we are constantly monitoring ALL in house orders, we do not have time to send individual updates. You are welcome to reach out to us at any time to check on the status of your order.
• Lancaster & Vintage is not able to accept "Hold For Confirmation" orders.
• Lancaster & Vintage does not sign or agree to vendor agreement forms or conditions. We ship orders according to the terms and conditions listed on this page.
• Pre-Sale (selling items prior to purchase and receipt) is strongly discouraged. 
• If you require a specific quantity for a special project, event, subscription box, etc. please choose in stock items and verify the quantity you require with our office.  We cannot guarantee quantities for items we have not yet received.  We cannot guarantee ship times or the transit times of our carriers.
  
• Image use prior to purchase and receipt is strictly prohibited.

• Backorders ship automatically when the available total is more than $500.
  
• Backorders below the shipping minimum are welcome to add on in stock items to reach the $500 minimum.
  
• We cannot reach out when the order is below the shipping minimum.  You are welcome to check on the status of your order at any time via email.
• A cancel date is required if there are seasonal items you do not wish to receive past a certain date.
  

CHANGE OF OWNERSHIP, ORDER CHANGES OR CANCELLATIONS & RETURNED OR REFUSED SHIPMENTS

• It is the sole responsibility of the account owner to inform L+V of a change of ownership.  Primary contact name and method of payment are kept on file until we are informed of the change of hands.
• Additional buyers and their contact information, including name and email address, are automatically added to the account unless we are told otherwise by the account owner.
• Order Changes & Cancellations CANNOT be made while an order is in process at our third party warehouse.
• All changes to open orders must be submitted in writing via email or fax. Once your changes are made, you will receive a revised copy of your sales order for confirmation.  We cannot proceed with your shipment until your changes have been confirmed.  If your order is in process at our warehouse we cannot make changes until the order invoices.
  
• If we determine that the number of changes and/or cancellations are excessive and causing unnecessary, timely and additional work for our office we will cancel the order and you will be asked to order in stock items on an as needed basis.
• All cancellations must be requested in writing and confirmed. If your order is in process at our third party warehouse we cannot cancel.
• Refused & returned shipments result in a 30% restocking fee. Shipping charges and surcharges are not refunded.
• If determined a refused or returned shipment is unwarranted, the account may be permanently closed.

PRICING + DISCOUNTS

• Prices are subject to change without notice
• The wholesale prices listed on our website apply to retailers only.
• Discounts are built in to our tiered pricing structure based on the quantity ordered.  There are no additional discounts beyond the third tier price.

PAYMENT

• We accept payment by credit card (Visa, MasterCard, Discover and American Express).
• We are happy to offer a split payment option (using more than one credit card) when the total shipping is $2500 or greater.
  
• We do not offer terms or dated billing.
  
• Please note; credit and debit cards on file indicated as a 1x use payment, contact before charging or contact before shipping will delay the processing of your order.  We will email once to the email on file and wait for a reply before processing.  Inventory is not allocated until your payment has been processed and if there is a delay in your response it is possible available items will sell out.
• If the method of payment on file declines, we will email once regarding and wait for authorization to attempt to run the charge again or you can request we contact to update the method of payment. Inventory is not allocated until your payment has been processed and if there is a delay in your response it is possible available items will sell out.

SHIPPING  

• We strive to make worthwhile shipments to keep your shipping costs minimal.

• We do not estimate shipping charges. 

• Shipping charges are factored once your order is packed and processed by our third party shipping company.

• Typically shipping costs range from 10%-20% for densely packed items like florals.  20%-35% for bulkier items like home decor, large bells, baskets, fluffy wreaths etc.

• Some large items must be shipped in oversized cartons, which may result in higher freight costs.

• Shipping rates increase the further west we ship (we are shipping out of Ohio) and when shipping to residential addresses.

• Lancaster + Vintage does not drop ship.

• Lancaster + Vintage is not responsible for damages or missing items when delivering to a third party, freight forwarder or storage facilities.
  
• Ground shipments are shipped via FedEx Ground.  Lancaster + Vintage is not responsible for missing or stolen packages that FedEx tracking shows delivered.  We strongly encourage shipping to a commercial address in which specific receiving hours are on file with FedEx.
  
• Freight shipments are shipped via Pitt Ohio Freight.  Their additional accessory charges are as follows: Notify $8, Lift Gate $30, Limited Access $35, Inside Delivery $67, Residential Delivery $85.  These charges will be billed separately if they are used and not requested in the original quote.
  
• L+V ships via the above methods under our account numbers.  We do not use customer account numbers for shipping.
• To give you an idea regarding the movement of our inventory, we use a third party shipper. When inventory arrives we ship first come first serve. Those orders we received first are processed first and then on down the line to orders received currently. Using this process with our third party processor and the fluidity of our inventory, we are never 100% sure what items are available until our third party shipper has issued us the invoice.

CLAIMS

• We make every effort to insure your order leaves our warehouse in good condition. Report your claim to claims@LancasterAndVintage.com 
  
• Always unpack cartons upon receipt and examine the contents.
• Reshaping of items may be necessary after unpacking. Some shedding is expected.  Many components are made to "pop" back into place.
• All claims for shortages or damaged/defective merchandise must be reported within ten days of receipt via email. Your invoice number and photos must be included.
  
• Email claims@lancasterandvintage.com
• Claims for shortages and damages reported 30 days past invoice date will not be reviewed.
• Please hold packing materials until disposition is made.
• Shortages or damage/defective items will be replaced or credit issued.
• We may issue a call tag to retrieve merchandise at our discretion.
• L+V reserves the right to deny claims they deem excessive and unwarranted.

RETURNS

• Undamaged merchandise that customers may wish to return are reviewed on a case by case basis.
  
• Holiday product returns are not considered after 08/01 (Fall mdse) and 09/01 (Christmas mdse).
• Request for return must be made within one week of receipt of product.
• Once a return is authorized, items must be shipped within 5 business days of approval and returned at the customer’s expense.
• Merchandise returned for any reason must be in original packaging, unpriced, and otherwise unchanged.
• A 30% restocking fee will be deducted from the refunded purchase price.
• Shipping charges are not refunded on returns.
  
• We are unable to accept any returns for items that are indicated as sold out. All CLOSEOUT, CASE PACK SPECIALS & CLEAN UP SPECIALS are final sale and cannot be returned.
  
• If determined a refused or returned shipment is unwarranted, the account may be permanently closed.